SignalWire is known for its next-generation cloud communications platform, offering real-time video, voice, and messaging capabilities built on the technology behind FreeSWITCH.

We truly share the same DNA. This partnership reflects our commitment to open infrastructure, developer freedom, and making advanced tools accessible to all.

Explore our partnership:
👉 signalwire.com/mation-integration

As we continue to build and expand our ecosystem, we’re proud to align with forward-thinking partners like SignalWire. More powerful, more open – and now, more connected.

Mation integrates deeply into SignalWire’s capabilities and opens up various automation options. For example, look at this calling flow with XML verbs and a Salesforce integration.

This cooperation unlocks messaging and voice scenarios. Read more details about the Send SMS action in Mation Docs.

SignalWire’s Voice XML verbs

SignalWire CXML (Compatibility XML) is a powerful set of XML-based actions that enable developers to control voice call behavior dynamically. When a call is made to a SignalWire phone number, the platform retrieves and executes CXML instructions from a configured URL endpoint, allowing for sophisticated call handling based on caller information, time of day, and other contextual factors.

The system operates through an HTTP request/response mechanism where SignalWire sends call parameters to your endpoint via POST or GET requests, and your application responds with CXML instructions that dictate call flow. This architecture enables real-time, dynamic call control with features including text-to-speech conversion, audio playback, DTMF input collection, call recording, payment processing, conference management, and queue handling.

Key characteristics of SignalWire CXML include case-sensitive XML verbs and attributes, sequential top-to-bottom execution of instructions, comprehensive status callback support for real-time call monitoring, and seamless integration with various third-party services. The platform supports both inbound and outbound call scenarios, making it suitable for building complex voice applications ranging from simple IVR systems to sophisticated contact center solutions.

Read more details about Request Parameters and Call Status Values in the SignalWire Docs.

Key Features

Use the XML verbs integration in Mation to configure flows with these telecommunications capabilities, with all your other services combined:

Dynamic Call Control

• Real-time decision making based on caller information

• Time-based routing and behavior modification

• Conditional logic support through URL callbacks

Audio Processing

• Text-to-speech with multiple voice options and languages

• Audio file playback from URLs or local storage

• SSML (Speech Synthesis Markup Language) support for advanced speech control

• Noise reduction capabilities for improved audio quality

Input Collection

• DTMF (touch-tone) input gathering with customizable prompts

• Timeout and retry handling for user input

• Support for various input validation patterns

Call Recording

• High-quality audio recording with configurable parameters

• Automatic transcription services with callback notifications

• Flexible storage options including custom storage URLs

• Silence trimming and audio optimization features

Payment Processing

• Secure payment data collection during voice calls

• Support for immediate charges and tokenization

• Multi-currency support with various payment methods

• PCI-compliant payment processing with encrypted data transmission

Conference Management

• Multi-party conference calling capabilities

• Dynamic participant management (join/leave)

• Conference control and monitoring features

Queue Management

• Intelligent call queuing with customizable hold experiences

• Queue statistics and monitoring

• Flexible queue routing and priority handling

Status Callbacks

• Real-time call status updates via webhooks

• Comprehensive event tracking throughout call lifecycle

• Custom callback URLs for different call events

• Detailed parameter sets for each callback type

If you want to add a SignalWire integration to your Mation instance, contact us and start your free trial today!

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Together, Mation and Helix open up new automation possibilities for applied AI, including:

• Triggering ML model inferences from external apps or services

• Automatically routing predictions into downstream tools like CRMs, databases, or alerting systems

• Scheduling or event-based model execution via no-code workflows

• Creating closed-loop AI systems that learn, react, and adapt — automatically

This integration brings production-grade AI into automation workflows without requiring custom glue code or DevOps overhead.

This is just the beginning. With Helix’s developer-first infrastructure and Mation’s open automation engine, we’re excited to help teams ship smarter, faster, and with fewer constraints.

Watch the interview with Luke and Marten here.