Mation × SignalWire: Real-Time Communication Meets Automation
We’re excited to announce a strategic partnership between Mation and SignalWire, bringing together the best in real-time communications and intelligent automation.
Mation empowers businesses to automate workflows across systems, tools, and teams – simply, flexibly, and without vendor lock-in, and is built upon an open-source core.
SignalWire is known for its next-generation cloud communications platform, offering real-time video, voice, and messaging capabilities built on the technology behind FreeSWITCH.
We truly share the same DNA. This partnership reflects our commitment to open infrastructure, developer freedom, and making advanced tools accessible to all.
Explore our partnership:
👉 signalwire.com/mation-integration
As we continue to build and expand our ecosystem, we’re proud to align with forward-thinking partners like SignalWire. More powerful, more open – and now, more connected.
Mation integrates deeply into SignalWire’s capabilities and opens up various automation options. For example, look at this calling flow with XML verbs and a Salesforce integration.
This cooperation unlocks messaging and voice scenarios. Read more details about the Send SMS action in Mation Docs.
SignalWire’s Voice XML verbs
SignalWire CXML (Compatibility XML) is a powerful set of XML-based actions that enable developers to control voice call behavior dynamically. When a call is made to a SignalWire phone number, the platform retrieves and executes CXML instructions from a configured URL endpoint, allowing for sophisticated call handling based on caller information, time of day, and other contextual factors.
The system operates through an HTTP request/response mechanism where SignalWire sends call parameters to your endpoint via POST or GET requests, and your application responds with CXML instructions that dictate call flow. This architecture enables real-time, dynamic call control with features including text-to-speech conversion, audio playback, DTMF input collection, call recording, payment processing, conference management, and queue handling.
Key characteristics of SignalWire CXML include case-sensitive XML verbs and attributes, sequential top-to-bottom execution of instructions, comprehensive status callback support for real-time call monitoring, and seamless integration with various third-party services. The platform supports both inbound and outbound call scenarios, making it suitable for building complex voice applications ranging from simple IVR systems to sophisticated contact center solutions.
Read more details about Request Parameters and Call Status Values in the SignalWire Docs.
Key Features
Use the XML verbs integration in Mation to configure flows with these telecommunications capabilities, with all your other services combined:
Dynamic Call Control
Real-time decision making based on caller information
Time-based routing and behavior modification
Conditional logic support through URL callbacks
Audio Processing
Text-to-speech with multiple voice options and languages
Audio file playback from URLs or local storage
SSML (Speech Synthesis Markup Language) support for advanced speech control
Noise reduction capabilities for improved audio quality
Input Collection
DTMF (touch-tone) input gathering with customizable prompts
Timeout and retry handling for user input
Support for various input validation patterns
Call Recording
High-quality audio recording with configurable parameters
Automatic transcription services with callback notifications
Flexible storage options including custom storage URLs
Silence trimming and audio optimization features
Payment Processing
Secure payment data collection during voice calls
Support for immediate charges and tokenization
Multi-currency support with various payment methods
PCI-compliant payment processing with encrypted data transmission
Conference Management
Multi-party conference calling capabilities
Dynamic participant management (join/leave)
Conference control and monitoring features
Queue Management
Intelligent call queuing with customizable hold experiences
Queue statistics and monitoring
Flexible queue routing and priority handling
Status Callbacks
Real-time call status updates via webhooks
Comprehensive event tracking throughout call lifecycle
Custom callback URLs for different call events
Detailed parameter sets for each callback type
If you want to add a SignalWire integration to your Mation instance, contact us and start your free trial today!